Refund policy

Returns & Refunds Policy

We operate a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, unwashed

  • In original packaging with all tags and seals intact

  • In a condition suitable for resale

  • Proof of purchase is required

Items returned that show signs of use, damage, missing packaging, or hygiene seal removal may be refused or refunded at a reduced value.

Return Requests

All returns must be requested in advance by contacting:
dolcessi@hotmail.com

Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your return.
Return shipping costs are the responsibility of the customer.

Refunds

Refunds are processed only after inspection of the returned item.

If the item is:

  • Used beyond inspection

  • Damaged

  • Missing original packaging

We reserve the right to reduce the refund amount or refuse the refund entirely, in accordance with EU consumer law.

Approved refunds will be issued to the original payment method within 10 business days of inspection.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must notify us within 48 hours of delivery with clear photographic evidence.
Claims submitted after this period may be rejected.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods

  • Custom or personalized items

  • Sealed hygiene or personal care products once opened

  • Hazardous materials

  • Gift cards

Exchanges

We do not offer exchanges.
If you wish to purchase a different item, you must return the original item (if eligible) and place a new order.

European Union Right of Withdrawal

If your order is shipped to an EU country, you have the legal right to withdraw from your purchase within 14 dayswithout providing a reason.

Returned items must meet the conditions outlined above.
Refunds may be reduced if the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dolcessi@hotmail.com.